Let’s build your second growth engine together!
I asked Daphne to be a main speaker at the Customer Success Europe event. I was looking for someone who could deliver an engaging talk and interact with the audience. She did not disappoint. Throughout her presentation, it was clear that Customer Success Leadership is a subject that Daphne is both passionate and expert in. Her talk entitled “Culture + Process + Technology are the key to Customer Success”, was delivered with energy and authority. Looking forward to her next presentation!
Peter Lyon
VP Customer Success – Poppulo
Daphne was invited to do a key talk at The Customer Conference, Europe in Dublin. In an exciting session, focused on using data to power sustainable customer growth, Daphne presented the concepts clearly, challenged pre-existing concepts about the metrics in Customer Success and offered practical guidance on how any team could apply her methodology to achieve growth. It was clear she was highly experienced in the topic and an expert in what she talked about.
Morika Georgieva
Head of Events, CSN
Daphne came to help us design and structure our Customer Success department from scratch.
She was present from hire 1 to growing our team to 5 members serving our customers in more than 10 countries.
Daphne helped the business understand customer success as a second growth engine, implement processes and systems to establish the customer success practice and define and track key measures of success of the CS department.
Matheus Gomes
Chief People Officer – Evercam
BUILD YOUR OPTIMAL SERVICE AND GET A QUOTE
The Customer Success 360 Framework
client Experience
✔️ Design a simple and effective Customer Journey
✔️ Advance your Customer Segmentation
✔️ Create profitable and effective service models
cs infrastructure
✔️ Implement standard CS processes
✔️ Proactively identify risks and opportunities
✔️ Scale the CS team using technology
CULTURE AND PEOPLE
✔️ Define key roles and competencies
✔️ Design Career Paths for the CS Team
✔️ Implement effective incentives and compensation
metrics OF SUCCESS
✔️ Understand the drivers of CS performance
✔️ Track your Customer’s ROI and Outcomes
✔️ Measure the impact of your CS Program