Supercharge Your CSM Skills and Build an Incredible Career in Customer Success

Get 1:1 access to Daphne’s 10+ years of experience coaching and developing top CSM talent.

What CSMs are saying about the Customer Success Management 1:1

Niall Clancy


This super session exceeded my expectations. I have years of CSM experience but your insights revealed where my true strengths are, how to showcase them best, the type of roles to pursue and equally, what not to. Now to action your advice with a renewed sense of purpose and clear direction, thank you Daphne!

Emmet Gibney


My knowledge and to a certain extent my confidence around customer success is limited to what I’ve learned on my own. I left our conversation feeling more confident around what we need from a candidate, what we should test for with our assignment, and what we need to do to help them be successfully onboarded.

Jade Dalton 


Really insightful conversations on QBRs and account planning. Before the call I had an idea of how we should be carrying out these but now I have the tools to action it!

Trying to decide if the Customer Success Manager 1:1 is for you?


Forget boring classroom-style sessions, here you own the agenda. The sessions are an open canvas and safe space for you to ask your questions and share your challenges with an expert.


There’s enough fluff out there. The goal of each call is to leave you with practical tools that fit your authentic style, that you can start implementing straight away and will help you drive further retention and growth.


Not every person needs a full time coach on a big retainer. Sometimes all you need is access to an expert to discuss best practices, learn new tools and ask important questions. That’s why you can buy individual sessions.


Go From Good to Great and unlock a new level of performance.

  • Learn the tools that can help you drive retention and growth.

Learn and improve the tools and techniques that helps your team be truly proactive. We will discuss Success Plans, Enterprise Business Reviews, Renewal Preparation and more!

  • Manage key stakeholders and multi-thread inside your customer accounts.

Build and maintain the key relationships that will help you unlock your customer’s strategies and set you up for successful renewals.

  • Scale your impact as a CSM.

Reinvent your processes to manage larger books of business successfully through scale plays.

  • Uncover, Measure and Deliver Tangible Customer Outcomes.

Learn how to use tested methodologies to define customer outcomes and design a Success Plan that will deliver tangible results for customers.

  • Become a Trusted Advisor.

Learn how to establish yourself as a true consultant and trusted advisor with your customers and internal stakeholders.

  • Develop the skills that will help you build a successful career in CS.

Develop your growth plan, find your strengths and weaknesses and focus on mastering the skills that will help you join great CS teams and move up the ladder in Customer Success.

One high-impact business tip every Friday morning.