Hello! I am Daphne Costa Lopes…
I lead Customer Success for HubSpot‘s second largest region alongside running This is Growth!, a content machine that helps thousands of CS Leaders build and scale CS teams.
Over the last decade, I’ve helped Scale-Ups and Fortune 500 businesses build and scale global Customer Success teams to service 200K+ customers and $2B+ ARR.
It all started with an eureka moment I had in 2011: When we deliver value to our customers, we won’t just retain their business. We will capture more of their demand.
Backed by this belief, I spent 4 years helping build a CS as a Service business. We generated thousands of SuccessQLs for our customers and proved early on that Customer Success could be a revenue driver.
By focusing on Customer-Led-Growth I’ve helped businesses I work with achieve 130%+ NRR.
Since that light-bulb moment, I’ve invested my energy into building and scaling Customer Success teams to be the second engine of growth for tech-businesses.
If there’s something I love to talk about is Customer Led Growth.
Want to hash out ideas in a podcast or event?