Free CS Guides To Help Elevate Your Practice
I get a lot of emails and messages asking ‘how to’ questions relating to customer success. So I decided to publish guides that cover some of what I’ve learned over time.
CSM Skill Practice Plan
This plan includes some of the key CSM skills, with examples of drills that will help you develop. Following this plan will help you get 1% better everyday.
CSM Manager Skills Matrix
If you are a #CSM and have no management experience, it can seem nearly impossible to move into a manager role. This simple template helps you get started.