© 2025 Daphne Costa Lopes

Customer Success
June 21, 2023

The CSM Operating Rhythm (Calendar Blueprint)

Uncategorized
June 21, 2023

CSM Manager Skills Matrix

Uncategorized
June 20, 2023

CSM Skill Practice Plan

Uncategorized
June 19, 2023

TIG #10: A Simple Way To Improve Customer Engagement

This is Growth Newsletter
June 19, 2023

TIG #9: 3 tips to improve the efficiency of your high-touch CSM teams

Blog–Career–Customer Success
October 31, 2022

Learning how to say no

Blog–Customer Success
September 20, 2022

Onboarding Existing Customers Into New Products and Tiers

Blog–Customer Success
August 8, 2022

Customer Success in Times of Economic Turmoil

Customer Success
July 10, 2022

Real Application of Machine Learning in Customer Success

Uncategorized
June 25, 2022

Women’s Rights are Human’s Rights, an open letter

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© 2025 Daphne Costa Lopes.